Terms Of Service

Our bidding contract

Graphics

No creative or development work will commence until the MDStudio has received written approval of the quotation (by hand or by email) and a minimum deposit of 65% of the agreed costs (unless otherwise agreed in writing). This ensures that the agency is fully equipped to provide the very highest levels of service and expertise, from project inception through to completion. This also applies if a project is delivered in ‘stages’, whereby a deposit will be required before proceeding to each new stage.

For logo designs, the client is to provide ideas like colours, specimen to use and tagline, and five options shall be given where the client choses one where the client is unsatisfied with the first round of logos, they are free to order a new round without charge.

Websites

All payment plans prescribed for web and email administration are annual and users will be notified 30 in advance for renewal cost. If payment is not made by due date all services including mails will cease to function. MDStudio reserves the right to suspend or permanently terminate any agreement if no payment has been made.

The web and email administration password shall be given upon completion of works, where clients wants us to do the administration a monthly charge shall apply.

Administering your web will require up to date information from time to time, you are therefore responsible for the content that appear on your website

Upgrading and rearranging sites will attract charges, based on the multitude of work and design.

The MDStudio remains the top administrator for password resets and support. The security and privacy of services remains solely dependent on user, users are therefore advised to use strong passwords for email and other services.

All web advertising data and statistics will be sent to you in an agreeable periods depending on how long you place your ad to run.

In the event that the client wants to reactivate the terminated account, such client shall be treated as new client. MDStudio cannot guarantee that the domain name or previously used services will be available for reactivation once the account has be terminated.

Copyright

MDStudio will never knowingly infringe any copyright or trademark and will deliver, to the best of knowledge, creative solutions that are original and unique to the client. Unless otherwise agreed in writing, it is the responsibility of the client to ensure that no copyright or trademark has been infringed and to make their own application for copyright or trademark with ‘Patents and Company Registration Agency PACRA’ if required.

Work

Unless otherwise agreed in writing, work will usually commence within two working days of deposit receipt. Any anticipated completion date provided by the MDStudio is subject to options chosen and client co-operation in provision of information, resource (logos, images, articles etc) and approval. The agency will do its very best to ensure that agreed timelines are adhered to, but please be aware that circumstances, amends requested, or additional requirements may potentially result in delays.

Timelines provided are estimated but the agency will not be held liable if the project over-runs due to delays caused by the client passing information or approval, or any third party issues or force majeure (act of God).

Duration

The costs provided when quoting are guide prices based upon what we anticipate the creative, time and production requirements to be based on previous experience and on typical processes, plus client co-operation in provision of content, meeting deadlines and approval. Within reason, additional charges may be payable if there are significant variations to this, although the client would be made aware of this well in advance. Charges are unlikely to deviate from those quoted unless requirements change significantly.

If any project exceeds the estimated timeline agreed or extends beyond twelve weeks from approval of quotation (whichever occurs first), the agency reserves the right to invoice 25% of any outstanding balance, with the remaining 25% payable on completion.

Payments

Unless otherwise agreed in writing, the balance of payment will be due in full on project completion (e.g on delivery of printed logos, publishing of website, sending of web ads etc): failure to make final payment at this point may result in delays in project delivery.

If a quotation has been provided where a job will be approached in ‘stages’, each stage will need to be paid in full on completion of each stage, before the agency is able to progress to the next stage. Where a job has been quoted in two halves (initial 50% deposit and final 50% balance) the balance of payment may be charged in full either on completion of the project or over a number of further staged payments at the discretion of the agency.

Until payment is received in full, all designs, artwork and rights to design and artwork (whether in digital or printed format) remain the intellectual property of MDStudio. Full copyright and ownership of all ‘commissioned’ work will reside with MDStudio until full payment has been received, at which point the agency will surrender to the client, all claims of ownership and full copyright for final work produced. This agreement is subject to appropriate credit and acknowledgment appearing and the agency’s right to use the work for self-promotion in its portfolio, in presentations, in advertising, in print and online.

These terms are bidding and shall be reviewed from time to time.

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